2000s - Middle & High School
📰 My first job was a paper boy on a bike waking up at 4am. I eventually saved enough to buy a golf cart to triple my route size. My ultimate customer service tip strategy - lean the newspaper on their door so it falls into their home when they open their door. That strategy paid dividends.
🐎💳I also worked as a ranch hand and later a grocery store clerk.
Biggest achievement - My newspaper leaning strategy netted me 50% of additional gross pay saving enough to buy my first car.
2010s - University and Early Career
🎓While attending the University of Washington, I worked as a cashier, did academic research related to shipbuilding engineering with our department Chairman, assistant manager for a public works fish stream diversion project, and internship for a road construction company.
Oh, I also capitalized on an arbitrage trend I noticed on Craigslist. I made a few hundred dollars a week flipping free or underpriced items in specific, targeted categories. That was good money in college.
👷My first professional role was in construction management on a $100 million flagship Nordstrom remodel. Very quickly the team entrusted me to be the acting project manager for the vendor shops in Nordstrom on accounts such as Louis Vuitton, Chanel, Dior, and more. They are a picky bunch, no surprise.
Next, I was a Project Manager at a real estate and construction company managing 10s of millions of dollars for various multi-family construction projects.
Biggest achievement - I worked with the founder of the construction management company to revamp our bid and execution strategy. Our on-time/under-budget project delivery went from roughly 50% of projects to 85%.
2020s to Present
🤖Dusty Robotics, a construction technology company selling B2B enterprise robotic hardware and software. I joined during the early startup years wearing many different hats in the departments of customer success, implementation, partnerships, sales, account management, enablement, solutions engineering, shipping and logistics, product, and more. I work extensively with customers and cross departments internally. I have mostly reported to our CEO and/or the VP's on our go-to-market teams.
Sprinkled throughout this last decade have been my relentless efforts in entrepreneurship.
Biggest achievement - So many. Growing company revenue, leading teams of 10+ people, working with all the awesome coworkers and customers. But maybe the most impactful was my mission to introduce our customer-facing learning management system, the e-learning academy. This reduced largest customer success expense, the on-site implementation, by 62% which greatly increased our profit margin.
